I've seen post about how good Holy Stone customer service is, however that's not my experience!
I puchased a 720G just under a year ago. I only flew it a few times and it worked well, but I'm primarily a fixed wing RC pilot. After not using it for a few months, I got it out the other day to fly it. I found the camera up and down control didn't respond. The gimbal worked fine, and I got a good image from the camera in flight, I just couldn't raise or lower the camera view.
A search on the internet suggested the software might be corrupt, so I deleted and reinstalled the Ophelia app. Same problem.
I contacted Holy Stone, who requested a short video showing the issue and the order receipt, both of which I provided.
After several email exchanges, they offered a 15% discount on a new drone via Amazon. They said they offered no repair service, parts or anything in the way of customer after sale support. They had no suggestions for resolving the problem with the camera.
I asked for the cost to replace the drone as offered, pointing out that I didn't need another case, remote control or battery.
The response was that they would not offer me a replacement drone and that I had to purchase the complete set again.
Buyer beware ans I will never do business with them again.
I puchased a 720G just under a year ago. I only flew it a few times and it worked well, but I'm primarily a fixed wing RC pilot. After not using it for a few months, I got it out the other day to fly it. I found the camera up and down control didn't respond. The gimbal worked fine, and I got a good image from the camera in flight, I just couldn't raise or lower the camera view.
A search on the internet suggested the software might be corrupt, so I deleted and reinstalled the Ophelia app. Same problem.
I contacted Holy Stone, who requested a short video showing the issue and the order receipt, both of which I provided.
After several email exchanges, they offered a 15% discount on a new drone via Amazon. They said they offered no repair service, parts or anything in the way of customer after sale support. They had no suggestions for resolving the problem with the camera.
I asked for the cost to replace the drone as offered, pointing out that I didn't need another case, remote control or battery.
The response was that they would not offer me a replacement drone and that I had to purchase the complete set again.
Buyer beware ans I will never do business with them again.
