Holy Stone customer service

HamDrone

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Hello,

New member here.

I just wanted to comment on my recent experience with HS customer service. I wrecked my HS 165 one too many times and one of the front arms broke, and duct tape was just a temporary fix. After no luck finding the part online I emailed Holy Stone and told them what I needed. They checked their stock and asked me to Paypal them $10 and they would ship me a new arm. A week and a half later it showed up in the mail, and last night I replaced the broken one with the new one. The drone flies much better now ;)

Anyway, if you can't find the part for your Holy Stone, their CS is pretty good!
 

Darth Fader

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It is especially surprising how good CS is considering the market price point they are targeting. I had an issue with my HS 720e and they provided a replacement arm after I submitted a video of the problem.
 
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