hi all,
Just to share with you my personal experience with Fimi products and support. In July I ordered a Fimi Mini3 drone and get it 2 weeks later. At first everything was fine, performances (flight, video) were quite good given the tag price. Since day1 I noticed some issues during the gimbal initialization process when powering on the drone. After one or two reboot It went fine. But things started to getting worse and after 4/5 flights and no damage on the drone the gimbal didn’t stabilize anymore resulting in very shacky/ususable videos. I tried many reboots without success and gimbal calibration failed continuously. I googled and found videos on YouTube of users having the exact same issue on previous fimi’s models
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I‘ve contacted fimi’s to get support from them and it was the beginning of descent into hell… they asked for videos and pictures which I sent. They then asked for Blackbox that should be fetched by plugging the drone to a computer through a usb cable… but it doesn’t work. I’ve tried on 3 different computers (windows, mac) with 4 different usb cables… Without blackbox fimi said I have to send it back to them and have to pay for the shipping. Given the fact that the drone is dysfunctional and the data requested cannot be retrieved by the drone I asked for a refund… It’s been almost now and after many mails exchanged still no progress. To make it even worse they just reset my support request sending me their generic email requesting for images/blackbox. They’re driving me crazy!
By the way I posted a review on Fimi’s website to share my feedback (positive on the drone performances and negative on its robustness) and I was censored… not very fair if posting a review that doesn’t put 5 stars is not allowed...
Is anyone else experiencing similar issues? Does anyone successfully get access to the blackbox file?
Just to share with you my personal experience with Fimi products and support. In July I ordered a Fimi Mini3 drone and get it 2 weeks later. At first everything was fine, performances (flight, video) were quite good given the tag price. Since day1 I noticed some issues during the gimbal initialization process when powering on the drone. After one or two reboot It went fine. But things started to getting worse and after 4/5 flights and no damage on the drone the gimbal didn’t stabilize anymore resulting in very shacky/ususable videos. I tried many reboots without success and gimbal calibration failed continuously. I googled and found videos on YouTube of users having the exact same issue on previous fimi’s models
I‘ve contacted fimi’s to get support from them and it was the beginning of descent into hell… they asked for videos and pictures which I sent. They then asked for Blackbox that should be fetched by plugging the drone to a computer through a usb cable… but it doesn’t work. I’ve tried on 3 different computers (windows, mac) with 4 different usb cables… Without blackbox fimi said I have to send it back to them and have to pay for the shipping. Given the fact that the drone is dysfunctional and the data requested cannot be retrieved by the drone I asked for a refund… It’s been almost now and after many mails exchanged still no progress. To make it even worse they just reset my support request sending me their generic email requesting for images/blackbox. They’re driving me crazy!
By the way I posted a review on Fimi’s website to share my feedback (positive on the drone performances and negative on its robustness) and I was censored… not very fair if posting a review that doesn’t put 5 stars is not allowed...
Is anyone else experiencing similar issues? Does anyone successfully get access to the blackbox file?
